Customer Questions

Due to the superior power and extraction capacity of our machines we anticipate dry time for carpets to be approximately 3-4 hours. The carpets can be walked on and we can also provide free of charge plastic over shoes for you if required.

Prior to our arrival we do ask our customers to thoroughly hoover all carpets and or upholstery hence preventing foreign bodies and ensuring a thorough and efficient clean.

We move smaller furniture and sofas around to get access to the whole floor, any large or fixed furniture we will work around.

We use Prochem Europe cleaning products of which are constantly assessed for user safety and environmental impact. Products comply with the European Classification, Labelling & Packaging (CLP) Regulations 1272/2008. Raw materials comply with the requirements of the Regulation, Evaluation, Authorization and Restriction of Chemicals (REACH) Regulations, as amended. Surfactants comply with the biodegradability requirements of the European Detergent Directive 648/2004. Active ingredients of biocidal products comply with the requirements of the EU Biocidal Products Regulations (BPR) 528/2012.

Blood, urine, feces, maybe more or a mixture of them? Don’t worry we can help, advise and clean. Rest assured that this can be a potentially embarrassing or emotional time for numerous reason. We are not here to judge; we are here to help and clean and eliminate any contamination and associated smells. Book Now.

Always dab a spillage with a terry towel or white kitchen roll, never rub it! Certain domestic street available products may contain mild bleaching agents and by using these you can also risk ‘locking’ that stain in as you are unable to remove the product out of the carpet fibres of which can then act as a barrier to our treatment process. Book Now.